Setting up Time Ranges for customers and customers managing Time Ranges is too confusing. Especially being able to add public holidays into the mix.
Needs to be simplified, made user friendly. Also if possible to import and export Public Holidays via Excel spreadsheet.1 vote
Seriously need a Dashboard upgrade.
System Status - Informations like Disk usage, Memory Usage, CPU Usage. Total Up time for Kerio Operator. Quick restart button
Number of calls active
Software version and license details and exp date
Live Data of active calls, which ext, call time etc.1 vote
Office 365 (Address Book Only)
Xero (Customer Contact Details - Address Book)
Repair Desk (address book only)
MYOB Cloud (Address Book Only)
If the Queue is full, Customer can either select option 1 to leave a return phone number for the system to call the customer back or continue to wait on hold for an agent. It will keep there place in the Queue1 vote
Ability to use "pause" in Kerio Operator client.
To dial number, than send pause (wait), then send extension number.1 vote
Can you please add auto provision support for the Yealink CP920. The CP860 is now end of life and faulty CP860 units are being replaced with CP920's
THis should have been picked up by Kerio/GFI and already implmented. You probably need to look at the DECT phones as well they have some new models and I think some of the older ones are being discontinued.3 votes
Thanks for your feedback.
For CP920, select provisioning as CP860 and everything will work fine. Both underneath use the same functionality.
Show login-status on BLF1 vote
because some, including me, have disabled the rest of the protocols (exept smtp(s))1 vote
Can we have Kerio Operator transcribe voicemails into text in e-mails?
A lot of cloud-based competitors and most cell phone providers offer this feature.3 votes
Activate and deactivate the answering machine via key combination3 votes
Have a GUI for configure the FKEY in SNOM phone as in Phone GUI without have to modify the provisioning template1 vote
Please update the Vendor phones types with the latest versions. EG: Yealink now have a W60B base station. T27P have a new version of T27G. You have to manual setup these phones manually.3 votes
Auto provisioning, of the Htek UC903 series telephone,
it is currently seen as generic, and many settings like language and firmware update are not supported3 votes
We have phones in classrooms that the teachers are unable to answer before the ringing stops and I would like to be able to extend the ringing time of these extensions.1 vote
Allow Kerio Operator to deliver to the clients voice mailbox AND to their email. Right now it appears to be one OR the other.1 vote
Is it possible to create a dedicated app/webapp for the receptionists that can view and manage calls on queues and D/N services?3 votes
The Kerio softphone app for Windows Desktop, Android, iPhone, Mac, Linux all work well (with some additions needed for the desktop versions). The softphone for the Android and iPhones works very well, but an additional feature would be valuable. All versions of the softphone need application based VPN. This would allow ONLY the application to VPN to the Operator control system. This would allow for secure communication while keeping the phone, tablet, or desktop off a VPN connection. A competitor product (3CX) has this functionality built in. I think the best value would be in the Android/iPhone space, but it would be nice on the desktop application as well.
The Kerio softphone app for Windows Desktop, Android, iPhone, Mac, Linux all work well (with some additions needed for the desktop versions). The softphone for the Android and iPhones works very well, but an additional feature would be valuable. All versions of the softphone need application based VPN. This would allow ONLY the application to VPN to the Operator control system. This would allow for secure communication while keeping the phone, tablet, or desktop off a VPN connection. A competitor product (3CX) has this functionality built in. I think the best value would be in the Android/iPhone space, but it…3 votes
Ability to authentication communications with a SIP using static IP address instead of login and password for more security1 vote
Make it easy to configure Operator to integrate a quality speech to text API.
This would be a killer feature for the product and a real differentiation.
Here's a link to a Google Cloud proof of concept for Asterisk ... http://bernaerts.dyndns.org/linux/263-asterisk-voicemail-speech-recognition-google#h3-asterisk-setup3 votes
Users can dynamicly sign on/off to a queue. Here would be a limitation helpfull. Not all users can sign off. Atleast one User must stay during office hours in the queue to get calls from the queue.1 vote
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