Kerio Operator

How can we improve Kerio Operator?

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  1. User limitation in a queue

    Users can dynamicly sign on/off to a queue. Here would be a limitation helpfull. Not all users can sign off. Atleast one User must stay during office hours in the queue to get calls from the queue.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. WhiteLabel Softphone Vendor Support of IOS Updates

    With the latest release of IOS (IOS 11.0), the "White Label" VIOP vendor that is currently used by Kerio-Operator clients on iPhones/iPads has again failed to come up to speed with the IOS Release Date.

    This makes 3 years in a row!

    These dates are published by Apple far in advance of a release and Apple actively encourages all "APP" owners to test their products while IOS is in BETA and to be ready to release updated APPs (when necessary) to support the latest release of IOS.

    For the 3rd year in a row, the "While Label" vendor has failed…

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. 3 times fail ami login - block ip

    Now, you can unlimited try to login on de ami port

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Notification of all calls via email after each call or as a summary once a day

    The call history is an important feature, but it can't be automatically sent via email. It schould be possible to send an email after each call or as a summary once a day.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Support for SDK Ozeki

    For the connection with VOIP we like to use a SDK from Ozeki but Kerio does not support this at the moment.
    More info: Case# GFI-170804-499913 for Kerio Operator Routing ID: [ ref:_00D80ZQDU._500C01A5XBp:ref ]

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Disable "we are trying to find the person"

    Please make it possible to disable the voice announcement saying "Please hold when we are trying to find the person you are looking for" when find me is enabled on a extention.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Improve search bar in Kerio phone

    Please improve the search bar in Kerio phone so that Call queue, Speed dial and Ringing groups can be found to.

    1 vote
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  8. Forward a call in operator app

    Please make it possible to forward a call in the Kerio Phone application.

    1 vote
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  9. Temporary Greeting Scheduling

    Allow the Temporary Greeting to be set to a schedule by a user; the same way an "out-of-office" message is set in email to only be used during a specific date range. I often pre-set my out-of-office messages several days in advance of being out, as it may or may not be convenient to do this right as I am about to depart.

    1 vote
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  10. Deny Call record for same extension

    Extension owner is my boss, and He don't want record his own any call, but when any extension with paramet Record all calls call to my boss, call was recorded. I wish to see new property for extension Deny record call. If someone call or transffer call to this extension, recording must be droped.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Phone Reboot capability for Cloud Hosted Operator

    Because of the fact "Reboot Phones" is in the Provisioned Phones screen you cannot remotely reboot a phone when Operator is in a cloud based scenario even though SIP protocol supports this.

    Please add a "Reboot Phone" option to the extensions page or provide another way to reboot this phones through operator.

    3 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Allow editing of Emergency number in Softphone

    Our extensions begin with 100.

    Using the softphone we cannot dial extension 112 as it is deemed an emergency number. In the UK 999 is the emergency number

    Please allow editing of the emergency numbers in the softphone app

    1 vote
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  13. Click to Call Hotbutton or Contextmenu

    Click to call only for two browser is not enough. Safari Extension is a huge request as well as an function to call any number from anywhere (Programs, Text Documents and so on) This could be possible with a special keyboard shortcut or Right Mousebutton and Context Menu

    1 vote
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  14. 4 votes
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  15. Send PDF attachment of sent fax with email notification

    Would it be possible to have an option to allow for an attachment of the PDF file that was just sent as a fax, to be attached to the email notification, that a fax was successfully sent.
    We currently get email notifications saying a fax was successfully sent, and to who, but I'd like to see a copy of the fax attached to that email, so it can be easily looked at in the future so that you know what pages were sent.

    3 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Let's Encrypt compatibility

    It would be really nice (and much cheaper) if we could get Let's Encrypt compatibility set up. It makes having a secure setup way easier and cheaper.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. Suppress the appearance of the drop down list of users

    In the Kerio Operator Client, under Calls, turn off the automatic appearance of all users on the server when we start typing in the number field,or give admins the option to let it appear or not.

    3 votes
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  18. Transfer call Kerio Operator Softphone Client

    You can transfer a call to * 2 and then enter the number. It would be much easier to see what you enter. If you call * 2 and you call a number you do not see what you are calling.

    3 votes
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  19. Overflow extensions for Ring Groups and Call Queues

    We'd like to have the ability to add overflow extensions to Ring Groups and Call Queues that will only ring if all the primary extensions are in use or on DND.

    3 votes
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  20. Allow Softphone user to select loudspeaker

    The web-based softphone is very good and allows the user to select audio and video devices for everything but loudspeaker. This is very unhelpful as most users will have a discrete handset or headset for telephony and not be able to select it without defaulting all sound to that device.

    Why allow the selection of microphone, camera and ringer but not the actual main voice output?

    3 votes
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