Kerio Operator

How can we improve Kerio Operator?

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  1. Support for SDK Ozeki

    For the connection with VOIP we like to use a SDK from Ozeki but Kerio does not support this at the moment.
    More info: Case# GFI-170804-499913 for Kerio Operator Routing ID: [ ref:_00D80ZQDU._500C01A5XBp:ref ]

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Disable "we are trying to find the person"

    Please make it possible to disable the voice announcement saying "Please hold when we are trying to find the person you are looking for" when find me is enabled on a extention.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Improve search bar in Kerio phone

    Please improve the search bar in Kerio phone so that Call queue, Speed dial and Ringing groups can be found to.

    1 vote
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  4. Forward a call in operator app

    Please make it possible to forward a call in the Kerio Phone application.

    1 vote
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  5. Temporary Greeting Scheduling

    Allow the Temporary Greeting to be set to a schedule by a user; the same way an "out-of-office" message is set in email to only be used during a specific date range. I often pre-set my out-of-office messages several days in advance of being out, as it may or may not be convenient to do this right as I am about to depart.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Deny Call record for same extension

    Extension owner is my boss, and He don't want record his own any call, but when any extension with paramet Record all calls call to my boss, call was recorded. I wish to see new property for extension Deny record call. If someone call or transffer call to this extension, recording must be droped.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Phone Reboot capability for Cloud Hosted Operator

    Because of the fact "Reboot Phones" is in the Provisioned Phones screen you cannot remotely reboot a phone when Operator is in a cloud based scenario even though SIP protocol supports this.

    Please add a "Reboot Phone" option to the extensions page or provide another way to reboot this phones through operator.

    3 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Allow editing of Emergency number in Softphone

    Our extensions begin with 100.

    Using the softphone we cannot dial extension 112 as it is deemed an emergency number. In the UK 999 is the emergency number

    Please allow editing of the emergency numbers in the softphone app

    1 vote
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  9. Click to Call Hotbutton or Contextmenu

    Click to call only for two browser is not enough. Safari Extension is a huge request as well as an function to call any number from anywhere (Programs, Text Documents and so on) This could be possible with a special keyboard shortcut or Right Mousebutton and Context Menu

    1 vote
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  10. 4 votes
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  11. Send PDF attachment of sent fax with email notification

    Would it be possible to have an option to allow for an attachment of the PDF file that was just sent as a fax, to be attached to the email notification, that a fax was successfully sent.
    We currently get email notifications saying a fax was successfully sent, and to who, but I'd like to see a copy of the fax attached to that email, so it can be easily looked at in the future so that you know what pages were sent.

    3 votes
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  12. Let's Encrypt compatibility

    It would be really nice (and much cheaper) if we could get Let's Encrypt compatibility set up. It makes having a secure setup way easier and cheaper.

    7 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Suppress the appearance of the drop down list of users

    In the Kerio Operator Client, under Calls, turn off the automatic appearance of all users on the server when we start typing in the number field,or give admins the option to let it appear or not.

    3 votes
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  14. Transfer call Kerio Operator Softphone Client

    You can transfer a call to * 2 and then enter the number. It would be much easier to see what you enter. If you call * 2 and you call a number you do not see what you are calling.

    3 votes
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  15. Overflow extensions for Ring Groups and Call Queues

    We'd like to have the ability to add overflow extensions to Ring Groups and Call Queues that will only ring if all the primary extensions are in use or on DND.

    3 votes
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  16. Allow Softphone user to select loudspeaker

    The web-based softphone is very good and allows the user to select audio and video devices for everything but loudspeaker. This is very unhelpful as most users will have a discrete handset or headset for telephony and not be able to select it without defaulting all sound to that device.

    Why allow the selection of microphone, camera and ringer but not the actual main voice output?

    3 votes
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  17. We need a Safari Extension for Kerio Operator

    You make plug-ins for Chrome and Firefox. What if we don't use those browsers? Safari allows for the development of extensions, so why hasn't Kerio developed one for Safari to use with Operator? Please do this. I should not have to use two different browsers JUST to be able to have Operator integrate with a web browser.

    9 votes
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  18. Auto Attendant voice

    the ability to change the robotic voice that the auto attendant uses. people complain about the monotone and lack of "friendly" in the spoken prompts.

    1 vote
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  19. Support new Yealink S series phones SIP-T41S,SIPT42S,SIP-T46S,SIP-T48S with Opus Codec

    New Yealink phones ending with "S" support new Opus codec and universal software image. Please add support for these new phones. With Opus we won't have a need for the lack of G.729 support in Kerio Operator and this will allow us to use highly flexible Opus.

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Implement on Cisco 79x1 series Call Forward

    In Kerio Operator is missing the function of "Call Forward All" on the display (CfWdALL) for telephones of Cisco 79x1 series. Since Asterisk this function exists, it would be nice to also have it on Operator.

    3 votes
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