Kerio Operator

How can we improve Kerio Operator?

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  1. Time Ranges too confusing for users

    Setting up Time Ranges for customers and customers managing Time Ranges is too confusing. Especially being able to add public holidays into the mix.

    Needs to be simplified, made user friendly. Also if possible to import and export Public Holidays via Excel spreadsheet.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Dashboard Upgrade

    Seriously need a Dashboard upgrade.

    System Status - Informations like Disk usage, Memory Usage, CPU Usage. Total Up time for Kerio Operator. Quick restart button

    PBX Status

    Trunks up
    Extensions up
    Number of calls active
    Blacklisted IP's
    Call History
    Automatic Backups
    Software version and license details and exp date

    Live Data of active calls, which ext, call time etc.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Application Intergrations

    Office 365 (Address Book Only)
    Xero (Customer Contact Details - Address Book)
    Repair Desk (address book only)
    MYOB Cloud (Address Book Only)
    Google Contacts
    Zendesk

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Call back if Queue is Full

    If the Queue is full, Customer can either select option 1 to leave a return phone number for the system to call the customer back or continue to wait on hold for an agent. It will keep there place in the Queue

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. "Pause" in Kerio Operator client

    Hello!
    Ability to use "pause" in Kerio Operator client.
    To dial number, than send pause (wait), then send extension number.

    1 vote
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  6. Yealink CP920

    Can you please add auto provision support for the Yealink CP920. The CP860 is now end of life and faulty CP860 units are being replaced with CP920's

    THis should have been picked up by Kerio/GFI and already implmented. You probably need to look at the DECT phones as well they have some new models and I think some of the older ones are being discontinued.

    3 votes
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  7. 1 vote
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  8. Kerio Connect integration over https

    because some, including me, have disabled the rest of the protocols (exept smtp(s))

    1 vote
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  9. Voicemail Transcription

    Can we have Kerio Operator transcribe voicemails into text in e-mails?

    A lot of cloud-based competitors and most cell phone providers offer this feature.

    3 votes
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  10. Activate and deactivate the answering machine via key combination

    Activate and deactivate the answering machine via key combination

    3 votes
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  11. FKey for snom in autoprovisiong

    Have a GUI for configure the FKEY in SNOM phone as in Phone GUI without have to modify the provisioning template

    1 vote
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  12. Update Vendor Phone Types

    Please update the Vendor phones types with the latest versions. EG: Yealink now have a W60B base station. T27P have a new version of T27G. You have to manual setup these phones manually.

    3 votes
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  13. Htek provisioning support

    Auto provisioning, of the Htek UC903 series telephone,
    it is currently seen as generic, and many settings like language and firmware update are not supported

    3 votes
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  14. Extend ringing time on certain extensions.

    We have phones in classrooms that the teachers are unable to answer before the ringing stops and I would like to be able to extend the ringing time of these extensions.

    1 vote
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  15. Voice mail to email AND voice mailbox

    Allow Kerio Operator to deliver to the clients voice mailbox AND to their email. Right now it appears to be one OR the other.

    1 vote
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  16. switchboard operator receptionists

    Is it possible to create a dedicated app/webapp for the receptionists that can view and manage calls on queues and D/N services?

    3 votes
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  17. Softphone app with VPN Built in

    The Kerio softphone app for Windows Desktop, Android, iPhone, Mac, Linux all work well (with some additions needed for the desktop versions). The softphone for the Android and iPhones works very well, but an additional feature would be valuable. All versions of the softphone need application based VPN. This would allow ONLY the application to VPN to the Operator control system. This would allow for secure communication while keeping the phone, tablet, or desktop off a VPN connection. A competitor product (3CX) has this functionality built in. I think the best value would be in the Android/iPhone space, but it…

    3 votes
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  18. IP Authentication

    Ability to authentication communications with a SIP using static IP address instead of login and password for more security

    1 vote
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  19. Integrate with Google, Microsoft, and/or Amazon Speech to Text API's

    Make it easy to configure Operator to integrate a quality speech to text API.

    This would be a killer feature for the product and a real differentiation.

    Here's a link to a Google Cloud proof of concept for Asterisk ... http://bernaerts.dyndns.org/linux/263-asterisk-voicemail-speech-recognition-google#h3-asterisk-setup

    3 votes
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  20. User limitation in a queue

    Users can dynamicly sign on/off to a queue. Here would be a limitation helpfull. Not all users can sign off. Atleast one User must stay during office hours in the queue to get calls from the queue.

    1 vote
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