GFI FaxMaker

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  1. Add a "dtmf_did" field to stamping of inbound faxes.

    We are a law firm and print inbound faxes, along with emailing the fax to the recepient.

    The faxes are printed on centralized printers. With our previous fax server the DID was printed allow us to know who the fax was to be forwarded to if a coversheet was not on the fax.

    The DTMF/DID is shown on the email notificaton of a received fax but is not a feild that can be added to the Stamping line.

    2 votes
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    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Fax Maker Service restart options

    Make an option when restarting the service to wait until all faxes are complete. Also make it so that fax maker will not take any new calls until the service is restarted. This would make it so that incoming faxes will finish without additional faxes connecting while waiting for the service to restart.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Routing Incoming Failed Fax

    We are using GFI to route faxes to folder which are then put in our system by watching and processing files from that folder. We have noticed that in cases when the receiveing incoming fax failed in between, it routes the failed fax to the folder. So if 10 page fax is sent and if the transmission fails in between after receiving 5 pages, it routes the 5 pages to the folder and then when the 10 page fax is sent again it routes the fax again.

    This results into data integrity issue as the failed faxed is procesed and…

    2 votes
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    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. Fax only the attachment from an email

    It would be nice if the FaxMaker had the option to ignore the body of an email and only send the attachment(s). This would resolve the issue with the signature creating unneeded pages that are sent out.

    2 votes
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    Reviewed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Error 46 Alerting

    FaxMaker works great most of the time. However sometimes we get error 46 and nothing with get sent or received. To fix this we can just restart the fax services. But we have to wait for end users to alert us.
    It would be great to have a way we can setup an alert for this.

    1 vote
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    0 comments  ·  Fax Services  ·  Flag idea as inappropriate…  ·  Admin →
  6. Email Administrators when all lines are busy

    There needs to be a feature that emails Administrators or whatever group/email you set when all lines are busy. This would help us monitor usage and get more line licensed approved if needed. Currently I wrote script that monitors the log file for "No Free Lines".

    1 vote
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    0 comments  ·  Fax Services  ·  Flag idea as inappropriate…  ·  Admin →
  7. It would be nice to be able to choose an order in which the fax lines would be used for outbound faxes. Example:- being able to set a specif

    It would be nice to be able to choose an order in which the fax lines would be used for outbound faxes.
    Example:- being able to set a specific line as primary line for outgoing faxes. If that line is busy then fall back to another line.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Fix the installer

    I had several isues installing Faxmaker which could have been easily prevented if your installer would work properly.
    I could install the software without problems and got an success message, but it was impossible to configure.
    The points your installer should check bevore starting to install are the following:
    Check if Windows is blocking the exe. It will install anyway but does not work afterwards.
    Check if the user has the rights needed. Again it will install anyway but does not work
    And please give errormessages related to the errors.
    I got only Your Kex is invalid and searched only…

    1 vote
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    0 comments  ·  Generic  ·  Flag idea as inappropriate…  ·  Admin →
  9. Include additional details in FaxSendingStatus API

    Include additional fields in the API status.

    At a minimum include: CallDuration.
    It would also be nice if you would include 'WhenSent' so we know when it was actually completed vs when it was submitted to the queue.

    We need this to create our own internal billing functionality.

    1 vote
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    0 comments  ·  Generic  ·  Flag idea as inappropriate…  ·  Admin →
  10. when we are sending fax to other company the display name should to mycompanyname@faxmaker.com

    when we are sending fax to other company the display name should to mycompanyname@faxmaker.com, pesently its not there plsss consider and update it

    1 vote
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    0 comments  ·  Fax Services  ·  Flag idea as inappropriate…  ·  Admin →
  11. Native T.38 support

    Please develop a native T.38 fax modul for Faxmaker. All thirdparty Option (XCAPI, Diva etc.) are not realy simple to config.

    1 vote
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    0 comments  ·  Fax over IP  ·  Flag idea as inappropriate…  ·  Admin →
    Reviewed  ·  William England responded

    This was on the plans at a point, however the ground Xcapi and others have covered in this area required more than just native support.

    Will need to be addressed at a different level.

  12. Shared Contact Option

    Issue: Have a shared client contact list on the Exchange Server 2013 that the employees use. In the 2011 Faxmaker client you can select the shared address book.

    2015 Local Web Client:

    1. a means of importing a client list into the shared address book located on the faxmaker server. (Would Love)

    2. or, Have option in the dropdown in the address book listing to select and/or set a different exchange address book.

    I love the idea of the webclient because any user can access any computer to send faxes without the admin having to setup the windows client, Outlook…

    1 vote
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    Collecting Feedback  ·  0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Customize Line Display in FaxMaker Monitor

    I would like to customize the line display in FaxMaker Monitor to make it more descriptive. In a multiple line installation, it would be helpful for Line 1 to say something like "Line 1 - Accounting" instead of the generic "[1] Brooktrout TR1034+8P-8L-R on Line 1"

    1 vote
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    Reviewed  ·  0 comments  ·  Fax Services  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fax status when fax failed

    When a fax fails in GFI FaxMaker 2015 the archive database does not list why a fax failed, only that it failed. The GFI FaxMaker 2013 version listed "failed no answer" or "failed unknown error", but that is no longer in the GFI FaxMaker 2015 version. It would be very helpful to know why a fax failure occurred.

    1 vote
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    Due Soon  ·  2 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  15. Web Client Contact Lookup & Creation

    In the web client when you start to key into the too box it should automatically search all contacts (GFI public, GFI personal, user Exchange) based on name and/or phone number creating an auto complete selections as you type.

    If a match is found and selected the proper fax number, name, company name, etc should populate corresponding fields on the sending form.

    If no match is found then empty name, company name, etc fields should appear. the user can then fill these in so that they will appear on the fax cover.

    Additionally if the number is not found the…

    1 vote
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    Collecting Feedback  ·  0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Make GFI Public Contacts Available in Web Client

    Currently only a users personal Exchange contacts, Personal GFI contacts, and shared personal GFI contacts are available in the web client.

    The GFI public contacts are not accessible in the web client

    1 vote
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    Collecting Feedback  ·  0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  17. Use Global Address Book from ODBC connection to an external database

    The ability to use ODBC connection to an external database as the source of the global address list. this would allow access to contacts in a CRM/Issue Tracking System

    1 vote
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    Collecting Feedback  ·  1 comment  ·  Generic  ·  Flag idea as inappropriate…  ·  Admin →
  18. FaxMaker Web Client AD Pass Thru Authentication

    Enable Active Directory pass thru (windows) authentication in the Web Client.

    1 vote
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    Reviewed  ·  0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Name in Transmission Reports

    In older version, the name of the fax-reciever was shown in transmission reports. In the last version + build, only the faxnumber is shown. When you send a few hundred of faxes and have to search the one number who doesn't work, it's nearly impossible to find the reciever by number in the addressbook!

    1 vote
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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  20. Add Names and/or fax numbers to reports on faxes sent

    Currently our reports only show the fax number and not the person(s) name to whom we sent the faxes. It would help us to know who rather than the fax number. Why can't we add a field to the report showing the names as well as fax number or just have the names alone if that isn't possible. Some of our doctors have multiple locations, so having both would be more helpful.

    1 vote
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    planned  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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