GFI Accounts

How can we improve GFI Accounts?

(thinking…)

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  1. Help with support

    Make it easier to create login credentials because putting in our serial number gets us to a blank screen.

    2 votes
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. GFI Website

    From this screen, there is no easy way to get back to where we were. Argh!

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
  3. FaxMaker Online Customers Don't Have Access

    As a GFI FaxMaker Online customer, I don't have a product key.

    I tried logging in using my GFI Credentials also used to administer the GFI FaxMaker Online product, but those will not allow me to login. I'm also not seeing any way to create a set of proper GFI Credentials.

    Thanks.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Todd,

    Thank you for your feedback.

    As you pointed out, the license key option is only suitable for customers of license key based products.

    It should be possible to log in with your GFI credentials. The ones for FaxMaker Online will not work in the GFI Accounts portal unfortunately.

    However, I noticed that the email address you are registered with here on UserVoice is not available in our database. GFI creates customer accounts based on the contact information we receive on the order. You need to either use the email shown on the invoice or ask the person who owns that email to log in and add you as a contact, for you to be able to log in to the GFI Accounts portal.

  4. Site not allowing address change

    You have my old address and the site is not accepting when I make changes and hit save.

    1 vote
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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

    Hi Pedro,

    Thanks for your feedback.

    Please note that changes to the primary contact of an account are not updated in real-time but need to go through a back-end validation process.

    I see that the changes you specified have been applied to your account.

  5. Spanish

    Hi, thanks for the update on this page. I would suggest if we can have this site with the option of the Spanish language as well, as many of our LATAM customers don't speak English and they will love to have support or information in their native language. Thanks in advance.

    6 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
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