How can we improve GFI Accounts?

FaxMaker Online Customers Don't Have Access

As a GFI FaxMaker Online customer, I don't have a product key.

I tried logging in using my GFI Credentials also used to administer the GFI FaxMaker Online product, but those will not allow me to login. I'm also not seeing any way to create a set of proper GFI Credentials.

Thanks.

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Todd GeorgeTodd George shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →
Reviewed  ·  Community AdminAdminCommunity Admin (Community Admin, GFI) responded  · 

Hi Todd,

Thank you for your feedback.

As you pointed out, the license key option is only suitable for customers of license key based products.

It should be possible to log in with your GFI credentials. The ones for FaxMaker Online will not work in the GFI Accounts portal unfortunately.

However, I noticed that the email address you are registered with here on UserVoice is not available in our database. GFI creates customer accounts based on the contact information we receive on the order. You need to either use the email shown on the invoice or ask the person who owns that email to log in and add you as a contact, for you to be able to log in to the GFI Accounts portal.

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