I believe that to date integration of IP telephony with CRM / ERP systems is one of the most basic tasks.
And since Kerio Operator operates in that it is easy to install and configure SIP PBX, it simply needs plug-ins for easy integration with CRM / ERP systems.
Here's an example: https://www.3cx.com/crm-integration/3 votes
it would be great to have an overview with all quota assigned for all users in one window. at the moment you have to enter each user to check setting for quota and/or status for next step (block or go to bandwith management)1 vote
it would be great to assign each user a different speed rule1 vote
Simple switch from a fixed to a dect/mobile on same extension (multiple record on same extension) and viceversa. On Panasonic systems I can switch from desktop phone simply by take the line on dect phone. Viceversa I can take the conversation on dect phone picking up the handset3 votes
We are not able to decide which port to use for https. When Kerio Connect use port 443, we need to be able to change default https port to make it works when we are on the LAN side and the WAN side. I can on the router redirect custom port (ex 444) to the 443 port but when the user have a cell phone with Kerio Operator Softphone, he need absolutely to stay on the LTE. If he connect to the Wifi on the LAN, he is not able to connect to PBX because the PBX use port 443 in the LAN.
Also if I disable encryption for the communication on the extension for the Kerio Softphone, the only way we have it's use "TCP" transport. It's should be a really good thing to be able to change it to "UDP" transport because TCP ports are used for many other things and we need it to open from WAN to access many things (ssl-vpn, cameras systems, etc)
We are not able to decide which port to use for https. When Kerio Connect use port 443, we need to be able to change default https port to make it works when we are on the LAN side and the WAN side. I can on the router redirect custom port (ex 444) to the 443 port but when the user have a cell phone with Kerio Operator Softphone, he need absolutely to stay on the LTE. If he connect to the Wifi on the LAN, he is not able to connect to PBX because the PBX use port 443…1 vote
In a company where mostly Linux is used, it is difficult to understand that KO cannot use the LDAP server for user authentication.
Given that KO supports AD as well as OD (which are extensions to LDAP), it is hard to understand this limitation.
Looks like the functionality is already there - please make it accessable!3 votes
Feature is not applicable in the latest version 2.6.3, even though it was working and still working with the previous version.
Once the Extension is not registered, the call queue is not considering it online and doesn't process the fallback procedure to the external numbers.
we will need it to be applied as it was with the version 2.6.24 votes
Well apparently this is where we are to post bug fixe requests now per support. Last year an update broke Kerio Operator, since the update the caller gets the message "Voicemail Box is full" BEFORE they get to hear the users away message. That is wrong on every phone system I have ever used, even if a voicemail box is full the caller should here the users away message and then the voicemail full error.3 votes
Setting up Time Ranges for customers and customers managing Time Ranges is too confusing. Especially being able to add public holidays into the mix.
Needs to be simplified, made user friendly. Also if possible to import and export Public Holidays via Excel spreadsheet.2 votes
Seriously need a Dashboard upgrade.
System Status - Informations like Disk usage, Memory Usage, CPU Usage. Total Up time for Kerio Operator. Quick restart button
Number of calls active
Software version and license details and exp date
Live Data of active calls, which ext, call time etc.4 votes
Office 365 (Address Book Only)
Xero (Customer Contact Details - Address Book)
Repair Desk (address book only)
MYOB Cloud (Address Book Only)
If the Queue is full, Customer can either select option 1 to leave a return phone number for the system to call the customer back or continue to wait on hold for an agent. It will keep there place in the Queue1 vote
Ability to use "pause" in Kerio Operator client.
To dial number, than send pause (wait), then send extension number.1 vote
Can you please add auto provision support for the Yealink CP920. The CP860 is now end of life and faulty CP860 units are being replaced with CP920's
THis should have been picked up by Kerio/GFI and already implmented. You probably need to look at the DECT phones as well they have some new models and I think some of the older ones are being discontinued.3 votes
Thanks for your feedback.
For CP920, select provisioning as CP860 and everything will work fine. Both underneath use the same functionality.
Show login-status on BLF1 vote
because some, including me, have disabled the rest of the protocols (exept smtp(s))1 vote
Can we have Kerio Operator transcribe voicemails into text in e-mails?
A lot of cloud-based competitors and most cell phone providers offer this feature.3 votes
Activate and deactivate the answering machine via key combination3 votes
Have a GUI for configure the FKEY in SNOM phone as in Phone GUI without have to modify the provisioning template1 vote
Please update the Vendor phones types with the latest versions. EG: Yealink now have a W60B base station. T27P have a new version of T27G. You have to manual setup these phones manually.3 votes
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