Kerio Operator

How can we improve Kerio Operator?

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  1. Provisioning Unify Openstage 15/40/60

    developement provisioning for this kind of voip phones.
    it hear a bit crazy but some costumer what to have "white" phones and they choose the phone system regarding the phones and not for the voip-server !
    https://unify.com/de/loesungen/telefone-und-clients/tischtelefone

    3 votes
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  2. There is no function of routing of outgoing calls with a binding of extension number to external (without prefix use)

    There is no function of routing of outgoing calls with a binding of extension number to external (without prefix use)

    A post this idea erly, and it marked as completed, BUT it's not completed!!!

    I also have opened an issue and support team says that is not possible now to do like that an I should post it like an Idea!

    So gues, please implement this option!!!

    3 votes
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  3. FTP port

    In the Remote Storage for FTP or SFTP server there is no such option for customize ports for security reason!
    I think It have to be there like in Kerio Control!

    3 votes
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  4. Configure one by one phone options from Kerio Operator

    Enable the ability to configure from web interface of Kerio Operator: language, time, extension button, ringtone, country tone, information display, backlight, etc.
    Like 3CX does

    5 votes
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  5. Kerio Softphone Transfer via name and not just number

    I know that the transfer option has recently been added to the Kerio Softphone, but at present you can only transfer via a number, meaning you need to know the number you want to transfer to.
    We have over 100 people in the office and we don't know anyone's extension, could the transfer field work on a search and click basis as well as a number basis?

    Or instead of having to click the pulldown menu to transfer the call, use the "Find someone or enter a number..." field and have a Blind or Attend button appear when on a…

    3 votes
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  6. ring an extension in queue also il busy in the queue

    When an extension is busy responding a call in the queue, this extension must ring for a new call so the operator can know that there are sone other call's waiting for attention.

    1 vote
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  7. the evaluation of the quality of customer service by phone

    It would be good to introduce a system of assessing the quality of service by the call center operator.
    After the operator has hung up, the IVR works in which we load a voice file asking to evaluate the quality of service by pressing the phone buttons (DTMF commands).
    Example:
    On a two-point scale:
    1 is satisfied - 2 is not satisfied
    On a five-point scale:
    1 is completely satisfied - 2 is satisfied partially - 3 is satisfied - 4 is not happy - 5 is not completely satisfied

    Record the score in the record table of conversations and…

    3 votes
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  8. 2 votes
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  9. Provisioning Grandstream DP750 DP720 DP760

    Enable the provisioning support for Grandstream DP750 DP720 DP760

    9 votes
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  10. Add Arabic Language Syntax

    We need to Arabic voice prompts, kerio does not have Arabic syntax in the list!. Please add it.

    3 votes
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  11. Simple integration with CRM-ERP systems

    I believe that to date integration of IP telephony with CRM / ERP systems is one of the most basic tasks.

    And since Kerio Operator operates in that it is easy to install and configure SIP PBX, it simply needs plug-ins for easy integration with CRM / ERP systems.

    Here's an example: https://www.3cx.com/crm-integration/

    3 votes
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  12. Users quota not easy to overwiew for all users

    it would be great to have an overview with all quota assigned for all users in one window. at the moment you have to enter each user to check setting for quota and/or status for next step (block or go to bandwith management)

    1 vote
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  13. Bandwitdth management rule for exceeded trafic is limited to only one setting for all users.

    it would be great to assign each user a different speed rule

    1 vote
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  14. dect

    Simple switch from a fixed to a dect/mobile on same extension (multiple record on same extension) and viceversa. On Panasonic systems I can switch from desktop phone simply by take the line on dect phone. Viceversa I can take the conversation on dect phone picking up the handset

    3 votes
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  15. To be able to change default HTTPS port and to be able to choose "UDP" with Kerio Softphone

    We are not able to decide which port to use for https. When Kerio Connect use port 443, we need to be able to change default https port to make it works when we are on the LAN side and the WAN side. I can on the router redirect custom port (ex 444) to the 443 port but when the user have a cell phone with Kerio Operator Softphone, he need absolutely to stay on the LTE. If he connect to the Wifi on the LAN, he is not able to connect to PBX because the PBX use port 443…

    1 vote
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  16. Standard LDAP authentication (not only Active Directory and Apple Open Directory)

    In a company where mostly Linux is used, it is difficult to understand that KO cannot use the LDAP server for user authentication.
    Given that KO supports AD as well as OD (which are extensions to LDAP), it is hard to understand this limitation.

    Looks like the functionality is already there - please make it accessable!

    3 votes
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  17. Need the Call Queue to be able to forward calls to unregistered extensions

    Feature is not applicable in the latest version 2.6.3, even though it was working and still working with the previous version.

    Once the Extension is not registered, the call queue is not considering it online and doesn't process the fallback procedure to the external numbers.

    we will need it to be applied as it was with the version 2.6.2

    4 votes
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  18. Play Voicemail to caller even if mailbox is full

    Well apparently this is where we are to post bug fixe requests now per support. Last year an update broke Kerio Operator, since the update the caller gets the message "Voicemail Box is full" BEFORE they get to hear the users away message. That is wrong on every phone system I have ever used, even if a voicemail box is full the caller should here the users away message and then the voicemail full error.

    3 votes
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  19. Time Ranges too confusing for users

    Setting up Time Ranges for customers and customers managing Time Ranges is too confusing. Especially being able to add public holidays into the mix.

    Needs to be simplified, made user friendly. Also if possible to import and export Public Holidays via Excel spreadsheet.

    2 votes
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  20. Dashboard Upgrade

    Seriously need a Dashboard upgrade.

    System Status - Informations like Disk usage, Memory Usage, CPU Usage. Total Up time for Kerio Operator. Quick restart button

    PBX Status

    Trunks up
    Extensions up
    Number of calls active
    Blacklisted IP's
    Call History
    Automatic Backups
    Software version and license details and exp date

    Live Data of active calls, which ext, call time etc.

    5 votes
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