Kerio Operator

How can we improve Kerio Operator?

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  1. update the SNOM auto Provision Module for snom iP Phone 385

    Bitte die aktualisieren Sie die Autokonfigurationsprofile für SNOM Telefone Danke.

    3 votes
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  2. Allow calling SIP URIs directly

    Some poepl have their own sip server, and for teleconferences they provide SIP URIs like sip:number@host.com or sip:number@ipadress or even sip:name@host.com without the need for an account or passwort. For instance sip:music@iptel.org or sip:echo@iptel.org .

    This is acutally quite useful, and most softphones (for instance Telefone for Mac OSX) can call such URIs right away. There is no need for a SIP provider, you can just call that URI. I think, technically, this is the same kind of request that KO makes to the SIP provider, just to a different adress.

    Why not make Kerio Phone…

    1 vote
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  3. User name aliases

    We have a customer that has one user account that is shared by multiple people, which makes dial-by-name a bit tricky. We're currently working around it by manually editing the ext_services.conf and voicemail.conf files, but it would be lovely if you could add alias names directly to the Kerio Operator users and have dial-by-name look them up properly.

    1 vote
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  4. Yealink Supported Phones

    Can you please add full provisioning support for the new wave of yealink phones, they have been release for some time and still no support even older E2 aren't supported.

    Yealink T19P E2, W53P, T54S, W60P, W41P, T40G

    We have clients using these models and unable to fully provide provisioning support or firmware updates.

    0 votes
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  5. Callback if queue full

    The ability for the caller to press option 1 when on hold and leave a phone number. This option would only kick in at a pre set time selected eg if the caller is on hold for more than X amount of min.

    When the caller reaches position 1 in the Queue the system automatically rings the customer back and places that call next in line.

    This stops callers being on hold for too long and offers better customer service

    0 votes
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  6. Inbuilt Fail Over Functionality

    To be able to run Kerio Operator @ 2 Locations, in the event the first Kerio Operator goes down it automatically starts using the second Kerio Operator hosted at another location

    0 votes
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  7. Add provisioning/firmware update support for recent Yealink phones

    Yealink are a great provider of VoIP phones, however Kerio seem to have become incredibly slow at providing support for new models of phones of late... For example, the Yealink T-19 "E2" model has been available for nearly 3 years and while it auto-provisions fine, we can't do firmware upgrades. In addition, all of their conference phones have been revised but no support as yet in Kerio... Come on GFI, since you took over Kerio, you've run Kerio's products into the ground somewhat.

    2 votes
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  8. Provisioning Unify Openstage 15/40/60

    developement provisioning for this kind of voip phones.
    it hear a bit crazy but some costumer what to have "white" phones and they choose the phone system regarding the phones and not for the voip-server !
    https://unify.com/de/loesungen/telefone-und-clients/tischtelefone

    3 votes
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  9. There is no function of routing of outgoing calls with a binding of extension number to external (without prefix use)

    There is no function of routing of outgoing calls with a binding of extension number to external (without prefix use)

    A post this idea erly, and it marked as completed, BUT it's not completed!!!

    I also have opened an issue and support team says that is not possible now to do like that an I should post it like an Idea!

    So gues, please implement this option!!!

    3 votes
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  10. FTP port

    In the Remote Storage for FTP or SFTP server there is no such option for customize ports for security reason!
    I think It have to be there like in Kerio Control!

    3 votes
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  11. Configure one by one phone options from Kerio Operator

    Enable the ability to configure from web interface of Kerio Operator: language, time, extension button, ringtone, country tone, information display, backlight, etc.
    Like 3CX does

    5 votes
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  12. Kerio Softphone Transfer via name and not just number

    I know that the transfer option has recently been added to the Kerio Softphone, but at present you can only transfer via a number, meaning you need to know the number you want to transfer to.
    We have over 100 people in the office and we don't know anyone's extension, could the transfer field work on a search and click basis as well as a number basis?

    Or instead of having to click the pulldown menu to transfer the call, use the "Find someone or enter a number..." field and have a Blind or Attend button appear when on a…

    3 votes
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  13. ring an extension in queue also il busy in the queue

    When an extension is busy responding a call in the queue, this extension must ring for a new call so the operator can know that there are sone other call's waiting for attention.

    1 vote
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  14. the evaluation of the quality of customer service by phone

    It would be good to introduce a system of assessing the quality of service by the call center operator.
    After the operator has hung up, the IVR works in which we load a voice file asking to evaluate the quality of service by pressing the phone buttons (DTMF commands).
    Example:
    On a two-point scale:
    1 is satisfied - 2 is not satisfied
    On a five-point scale:
    1 is completely satisfied - 2 is satisfied partially - 3 is satisfied - 4 is not happy - 5 is not completely satisfied

    Record the score in the record table of conversations and…

    3 votes
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  15. 2 votes
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  16. Provisioning Grandstream DP750 DP720 DP760

    Enable the provisioning support for Grandstream DP750 DP720 DP760

    9 votes
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  17. Add Arabic Language Syntax

    We need to Arabic voice prompts, kerio does not have Arabic syntax in the list!. Please add it.

    3 votes
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  18. Simple integration with CRM-ERP systems

    I believe that to date integration of IP telephony with CRM / ERP systems is one of the most basic tasks.

    And since Kerio Operator operates in that it is easy to install and configure SIP PBX, it simply needs plug-ins for easy integration with CRM / ERP systems.

    Here's an example: https://www.3cx.com/crm-integration/

    3 votes
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  19. Users quota not easy to overwiew for all users

    it would be great to have an overview with all quota assigned for all users in one window. at the moment you have to enter each user to check setting for quota and/or status for next step (block or go to bandwith management)

    1 vote
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  20. Bandwitdth management rule for exceeded trafic is limited to only one setting for all users.

    it would be great to assign each user a different speed rule

    1 vote
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