Kerio Operator

How can we improve Kerio Operator?

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  1. ring an extension in queue also il busy in the queue

    When an extension is busy responding a call in the queue, this extension must ring for a new call so the operator can know that there are sone other call's waiting for attention.

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  2. Click to Call Hotbutton or Contextmenu

    Click to call only for two browser is not enough. Safari Extension is a huge request as well as an function to call any number from anywhere (Programs, Text Documents and so on) This could be possible with a special keyboard shortcut or Right Mousebutton and Context Menu

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  3. Search by name directory to find by Alias also

    When using the search by name directory, allow the ability to add an alias name to a users extension. Example: My name is Baback Shahriari but a lot of people also know me as Bob Shahriari. If I wanted to allow people to search by Baback, Bob or Shahriari, Currently there is no way of doing that. As a temp solution I have put in Baback Bob Shahriari which allows the search to find Baback and Bob but it does not see my last name.

    It would be great to have this additional function added since we also have other…

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  4. only allow certain extensions to roam. - Service ACL?

    Instead of getting security alerts because of password guessing, why not restrict roaming extensions. therefore only scertain extension numbers passwords can be guessed the rest are just ignored.

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  5. We would appreciate notification tone in taking calls in groups.

    When receiving a call, does not distinguish whether the call is picked up, the phone is quiet until it starts communication by asking whether people are connected to the line

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  6. Go to Main menu

    If the extension you are calling does not answer, I would like the ability to dial a button (perhaps # or *) to go back to the previous menu or the main menu.

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  7. On 'Transfer To Voicemail' please provide an option to have the User's Unavailable message played.

    RIght now the caller only gets the standard Asterisk/Comedian message of "Please leave your message after the tone".

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  8. Per-user control of VM delivery methods

    Currently it is all or nothing on VoiceMail. You can either turn on email delivery or turn it off, and likewise you can either have it delete from the phone server once emailed for ALL users or not.

    This should be a per-user setting. Choose email, phone, or both.

    For example, I never want to listen to them on the phone. Always email. But to clear the phone's persistent "ZOMGYOUHAVEVOICEMAIL" alerts that get in the way of other use, I have to hop into the VM system on the phone and press what was become a well-motorized string of keys…

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  9. attended call by PBX services - 20s fixed timeout

    When usig pbx services / codes / attended transfer, there is fixed 20s time to return back to attendand. It will be better, if we can set it by own (at best for each line independently, at least voicemail and redirection, on normal line settings)

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  11. Android plugin that will modify the busy status in the Kerio Panel when placing cell phone calls.

    When placing or taking a cell phone call it would be handy for my status to automatically indicate that i'm on a call even though I'm not using the office PBX. All our phones have busy lamps when in a call so to have this extend to a plugin on android would be great.

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  12. Podpora faxu

    Uvítal bych možnost faxování Kerio Fax - Fax analog. Fax analog - Kerio Fax. Tahle možnost prakticky neexistuje. Takže se 90% partnerů na Kerio Fax nedofaxuje. Lze to nějak řešit kromě nákupu dalšího HW?)

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  13. Voice genaration for scripts

    For the auto attendent scripts, use a digital voice

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  14. Auto Attendant voice

    the ability to change the robotic voice that the auto attendant uses. people complain about the monotone and lack of "friendly" in the spoken prompts.

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  15. It will be great if we can use as music on hold a live stream like webradio

    It will be great if we can use as music on hold a live stream like webradio

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  16. FKey for snom in autoprovisiong

    Have a GUI for configure the FKEY in SNOM phone as in Phone GUI without have to modify the provisioning template

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  17. Setting up pin codes

    Add the ability to create "pin codes" that users can dial during auto attendant or call queue.
    When callers know their own "pin code" they can (for example) be forwarded faster to a ring group or agent.

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  18. Voice mail to email AND voice mailbox

    Allow Kerio Operator to deliver to the clients voice mailbox AND to their email. Right now it appears to be one OR the other.

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  19. LDAP filter same as Connect

    For Operator, we would like the same "Advanced" button on the LDAP setting that Connect has, so that we can use a filter to import users only from a designated group in Active Directory.

    For example, in Connect we can put an LDAP filter of:

    (&(memberOf=CN=AuthorisedKerioUsers,CN=Users,DC=Auth,DC=domain,DC=com)(!(objectclass=computer)))

    Which only shows us users in the AuthorisedKerioUsers group. We would like to achieve the same thing in Operator but it doesn't have the LDAP filter box at present.

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  20. Enable group download in Audio Files, not just group remove, please.

    Self-explanatory. Need to be able to manipulate those files in groups, not have to DL single at a time.

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