Workstation In Use? Icon/Feature To Let Us Know If User Is Sitting At Workstation And Using It
Sometimes we need to log into a client's machine to either bring an agent back online or other issues. If the user is at lunch or simply isn't using the workstation it would be great to have an icon letting us know that the machine hasn't been touched in let's say...10 minutes....20 minutes...basically the machine is not in use. We could then remote connect, fix the issue, and disconnect without having to call a client each and every time we need to connect to their machines.