How can we improve?

searching quarantine of other users

allow user to search dedicated quaratine folder of another user, configurable in ME dashboard.
User A should be able to seach quarantine of user B, but not quarantine of user C or user D.
If you have a mailbox that forward its mails to a distribution group, no member of the distribution group is able to search spam folder of that mailbox except an admin user.

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Dirk Loffler shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

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  • Bryce Stenberg commented  ·   ·  Flag as inappropriate

    A member of a distrubition group should be allowed to view the quarantine for that group as they are best situated to determine if something is actually spam or not.
    Currently legitimate emails sent to spam by GFI get missed as no one that cares can look into the quarantine.

    Also, if you are expecting an email and it doesn't arrive our users know to go look in the quarantine, except they can't if it was sent to a distribution group!

    Case in point the other day: Our accountant was expecting an urgent email in the evening that never came through, he was in early the next day (before anyone with admin privs to search the quarantine was available) and still couldn't resolve the missing email. This was because it was emailed to the group 'AccountsDepartment@x.y.z' but the members had no visibility into their own groups quarantined items!

  • Martin Horton commented  ·   ·  Flag as inappropriate

    An essential feature for a close team that works together, or for someone that manages the mailboxes of others.

    Having full access to the quarantine is unacceptable due to what confidential data it may contain, but access to the users you have full Exchange permissions to the mailbox of woudl be a massive help.

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