GFI FaxMaker

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  1. Customizable web client queued history time

    High volume faxing makes 1 week of failed and 2 days of successful faxes unmanageable, often just blank. Allow these to be customized in days or hours somewhere so that the web client (or browser) doesn't struggle to render 7000+ faxes in a gui grid... perhaps longer failed retention would be useful on lower volume installs, too.

    1 vote
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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  2. Phone support access re-enabled

    The new way to enter support cases, is a tad troubling if we have Critical cases. We generally reach out to support in last resort to resolve critical faxing issues for our providers.

    Not having the ability to have user interaction is worrisome.

    Having to login create cases online, then monitor that for a reply is not quick response. Also being unable to reply to GFI emails is a problem as well.

    Clients/Customers prefer user interaction to know their issue is being resolved and addressed.

    1 vote
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    0 comments  ·  Generic  ·  Flag idea as inappropriate…  ·  Admin →
  3. 1 vote
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  4. Please add the fax server name in the archive viewer.

    Please add the fax server name in the archive viewer. This way people with a lot of servers no which fax server sent or received the fax. I have 8 servers and its hard to troubleshoot without knowing which server the fax came from

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Allow SNMP monitoring

    Would like to be able to plug the FM monitoring information into 3rd party monitoring tools such as Zabbix, PRGT, Solarwinds, and so on. The web tool, to be honest, isn't all that great and we never seem to find out there is a problem until the users report it. Would like the ability to monitor for line issues, faxes not being processed, not sending, any errors when being sent to the exchange server (or whatever other options there are),AD sync issues, and so on.

    2 votes
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    0 comments  ·  Generic  ·  Flag idea as inappropriate…  ·  Admin →
  6. Additional Information needed in FM 19 web monitor

    The "new" web monitor is missing some important data for troubleshooting. Please add the ability to see how many pages a line is sending - the old monitor showed us this. Also, it's helpful to know what number the line has connected to - not just during the dialing phase. Sometimes we get rogue faxes that just resend and resend but if I don't know how many pages, I can't tell about how long a fax should take and if I can't see the number it is sending to, I can't stop it if it is misbehaving.

    2 votes
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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  7. Error 46 Alerting

    FaxMaker works great most of the time. However sometimes we get error 46 and nothing with get sent or received. To fix this we can just restart the fax services. But we have to wait for end users to alert us.
    It would be great to have a way we can setup an alert for this.

    1 vote
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    1 comment  ·  Fax Services  ·  Flag idea as inappropriate…  ·  Admin →
  8. Email Administrators when all lines are busy

    There needs to be a feature that emails Administrators or whatever group/email you set when all lines are busy. This would help us monitor usage and get more line licensed approved if needed. Currently I wrote script that monitors the log file for "No Free Lines".

    2 votes
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    0 comments  ·  Fax Services  ·  Flag idea as inappropriate…  ·  Admin →
  9. It would be nice to be able to choose an order in which the fax lines would be used for outbound faxes. Example:- being able to set a specif

    It would be nice to be able to choose an order in which the fax lines would be used for outbound faxes.
    Example:- being able to set a specific line as primary line for outgoing faxes. If that line is busy then fall back to another line.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. FM monitor

    In FM verson 19 the FM monitor is no longer an installed applicaton as in older FM versions but only a weblink.

    Can you please bring back in FM version 19 the FM monitor as an installed application additional to the weblink

    5 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fix the installer

    I had several isues installing Faxmaker which could have been easily prevented if your installer would work properly.
    I could install the software without problems and got an success message, but it was impossible to configure.
    The points your installer should check bevore starting to install are the following:
    Check if Windows is blocking the exe. It will install anyway but does not work afterwards.
    Check if the user has the rights needed. Again it will install anyway but does not work
    And please give errormessages related to the errors.
    I got only Your Kex is invalid and searched only…

    1 vote
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    0 comments  ·  Generic  ·  Flag idea as inappropriate…  ·  Admin →
  12. Include additional details in FaxSendingStatus API

    Include additional fields in the API status.

    At a minimum include: CallDuration.
    It would also be nice if you would include 'WhenSent' so we know when it was actually completed vs when it was submitted to the queue.

    We need this to create our own internal billing functionality.

    1 vote
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    0 comments  ·  Generic  ·  Flag idea as inappropriate…  ·  Admin →
  13. when we are sending fax to other company the display name should to mycompanyname@faxmaker.com

    when we are sending fax to other company the display name should to mycompanyname@faxmaker.com, pesently its not there plsss consider and update it

    2 votes
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    0 comments  ·  Fax Services  ·  Flag idea as inappropriate…  ·  Admin →
  14. Native T.38 support

    Please develop a native T.38 fax modul for Faxmaker. All thirdparty Option (XCAPI, Diva etc.) are not realy simple to config.

    1 vote
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    0 comments  ·  Fax over IP  ·  Flag idea as inappropriate…  ·  Admin →
    Reviewed  ·  William England responded

    This was on the plans at a point, however the ground Xcapi and others have covered in this area required more than just native support.

    Will need to be addressed at a different level.

  15. Shared Contact Option

    Issue: Have a shared client contact list on the Exchange Server 2013 that the employees use. In the 2011 Faxmaker client you can select the shared address book.

    2015 Local Web Client:

    1. a means of importing a client list into the shared address book located on the faxmaker server. (Would Love)

    2. or, Have option in the dropdown in the address book listing to select and/or set a different exchange address book.

    I love the idea of the webclient because any user can access any computer to send faxes without the admin having to setup the windows client, Outlook…

    1 vote
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    Collecting Feedback  ·  0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  16. Customize Line Display in FaxMaker Monitor

    I would like to customize the line display in FaxMaker Monitor to make it more descriptive. In a multiple line installation, it would be helpful for Line 1 to say something like "Line 1 - Accounting" instead of the generic "[1] Brooktrout TR1034+8P-8L-R on Line 1"

    2 votes
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    Reviewed  ·  0 comments  ·  Fax Services  ·  Flag idea as inappropriate…  ·  Admin →
  17. Fax status when fax failed

    When a fax fails in GFI FaxMaker 2015 the archive database does not list why a fax failed, only that it failed. The GFI FaxMaker 2013 version listed "failed no answer" or "failed unknown error", but that is no longer in the GFI FaxMaker 2015 version. It would be very helpful to know why a fax failure occurred.

    1 vote
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    Due Soon  ·  2 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →
  18. Web Client Contact Lookup & Creation

    In the web client when you start to key into the too box it should automatically search all contacts (GFI public, GFI personal, user Exchange) based on name and/or phone number creating an auto complete selections as you type.

    If a match is found and selected the proper fax number, name, company name, etc should populate corresponding fields on the sending form.

    If no match is found then empty name, company name, etc fields should appear. the user can then fill these in so that they will appear on the fax cover.

    Additionally if the number is not found the…

    1 vote
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    Collecting Feedback  ·  0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  19. Make GFI Public Contacts Available in Web Client

    Currently only a users personal Exchange contacts, Personal GFI contacts, and shared personal GFI contacts are available in the web client.

    The GFI public contacts are not accessible in the web client

    1 vote
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    Collecting Feedback  ·  0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  20. Use Global Address Book from ODBC connection to an external database

    The ability to use ODBC connection to an external database as the source of the global address list. this would allow access to contacts in a CRM/Issue Tracking System

    1 vote
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    Collecting Feedback  ·  1 comment  ·  Generic  ·  Flag idea as inappropriate…  ·  Admin →
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