Use Global Address Book from ODBC connection to an external database
The ability to use ODBC connection to an external database as the source of the global address list. this would allow access to contacts in a CRM/Issue Tracking System
Logan Scarpace commented
Place all GFI address books(global and personal) in an ODBC database (MS SQL). Specifically placing the GFI global address list (GFI public contacts) in a separate table. This would even allow GFI to retrieve the global/public addresses from any table or view in any database.