Phone support access re-enabled
The new way to enter support cases, is a tad troubling if we have Critical cases. We generally reach out to support in last resort to resolve critical faxing issues for our providers.
Not having the ability to have user interaction is worrisome.
Having to login create cases online, then monitor that for a reply is not quick response. Also being unable to reply to GFI emails is a problem as well.
Clients/Customers prefer user interaction to know their issue is being resolved and addressed.