GFI FaxMaker

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  1. web client

    Please add the ability to copy and paste multiple recipients in the web client. We fax 1000's of our customers (which are not "contacts") but the web client will not accept comma (,) or semicolon (;) delimiters. I opened a ticket with support about this and it is currently not possible.

    2 votes
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    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. Mobile app for FM

    There is a significant increase in the number of remote and road warriors with smart phones working with on premises fax servers. Having a native smart phone app for FaxMaker extends the flexibility of these users, increase fax usage and increases the ROI they have placed on both their smartphones and fax server.

    2 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. OCR-Texterkennung - Option für ausgehende Faxe und Sendeberichte

    Ausgehende Faxe und Sendeberichte sollen für die anschließende Archivierung ebenfalls mit dem OCR-Modul bearbeitet werden und eine Textdatei als Anhang dem Sendebericht beigefügt werden.

    Dies ist sehr wichtig für die lückenlose und schnelle Archivierung z.B. mit Docuware oder Dvelop

    2 votes
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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Reviewed  ·  William England responded

    Outgoing faxes and delivery reports are also to be processed for subsequent archiving with the OCR module and a text file to be annexed to the transmission report.

  4. PDF size

    Please, provide an option to optimize the size of faxes saved to PDF format. Currently, FAXmaker generates files that are often up to four times larger than the same image rendered via the Adobe PDF printer or popular open source converters (such as GhostScript). This has a significant impact on storage requirements when faxes are saved to disk or archived to SQL for customers handling a high volume of faxes.

    2 votes
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    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Process faxes in queue as they enter the queue

    Process all faxes in the queue as they enter the queue instead of waiting for them to be transmitted before starting conversion. We have a ton of idle time on our fax lines while the fax board waits for the software to convert the next job in the queue. Very inefficient and with four lines and an average time of 15 seconds to convert the job I have one minute of idle time for every four faxes processed. Why not start the conversion process as soon as the fax hits the queue?

    2 votes
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    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. Allow more granular options for OCR routing

    I was disappointed to find after purchasing the OCR module that you cannot setup different OCR tags for specific lines or DID routes.

    After chatting to support to confirm I wasn't missing anything they suggested I put this on here.

    2 votes
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    planned  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. Add a "dtmf_did" field to stamping of inbound faxes.

    We are a law firm and print inbound faxes, along with emailing the fax to the recepient.

    The faxes are printed on centralized printers. With our previous fax server the DID was printed allow us to know who the fax was to be forwarded to if a coversheet was not on the fax.

    The DTMF/DID is shown on the email notificaton of a received fax but is not a feild that can be added to the Stamping line.

    2 votes
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    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. The transmission report shows company name

    This is a question from one of my customer. we know that in outlook we can building up a fax list and we don't need to type faxno@faxmaker.com.

    however the transmission report return to mailbox will only shows the success or fail with the fax number. its hard to manage if we sending out a huge number fax who failed to receive our fax. Because there are only a number, not a company name.

    I tested the mail merge today(net2printqueue) if the fax body merged the "To" with our fax list. Then the return mail sender name will be…

    2 votes
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    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Fax Maker Service restart options

    Make an option when restarting the service to wait until all faxes are complete. Also make it so that fax maker will not take any new calls until the service is restarted. This would make it so that incoming faxes will finish without additional faxes connecting while waiting for the service to restart.

    2 votes
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  10. Routing Incoming Failed Fax

    We are using GFI to route faxes to folder which are then put in our system by watching and processing files from that folder. We have noticed that in cases when the receiveing incoming fax failed in between, it routes the failed fax to the folder. So if 10 page fax is sent and if the transmission fails in between after receiving 5 pages, it routes the 5 pages to the folder and then when the 10 page fax is sent again it routes the fax again.

    This results into data integrity issue as the failed faxed is procesed and…

    2 votes
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    Reviewed  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fax only the attachment from an email

    It would be nice if the FaxMaker had the option to ignore the body of an email and only send the attachment(s). This would resolve the issue with the signature creating unneeded pages that are sent out.

    2 votes
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    Reviewed  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Customizable web client queued history time

    High volume faxing makes 1 week of failed and 2 days of successful faxes unmanageable, often just blank. Allow these to be customized in days or hours somewhere so that the web client (or browser) doesn't struggle to render 7000+ faxes in a gui grid... perhaps longer failed retention would be useful on lower volume installs, too.

    1 vote
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    0 comments  ·  Web Interface  ·  Flag idea as inappropriate…  ·  Admin →
  13. Phone support access re-enabled

    The new way to enter support cases, is a tad troubling if we have Critical cases. We generally reach out to support in last resort to resolve critical faxing issues for our providers.

    Not having the ability to have user interaction is worrisome.

    Having to login create cases online, then monitor that for a reply is not quick response. Also being unable to reply to GFI emails is a problem as well.

    Clients/Customers prefer user interaction to know their issue is being resolved and addressed.

    1 vote
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    0 comments  ·  Generic  ·  Flag idea as inappropriate…  ·  Admin →
  14. 1 vote
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  15. Please add the fax server name in the archive viewer.

    Please add the fax server name in the archive viewer. This way people with a lot of servers no which fax server sent or received the fax. I have 8 servers and its hard to troubleshoot without knowing which server the fax came from

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Error 46 Alerting

    FaxMaker works great most of the time. However sometimes we get error 46 and nothing with get sent or received. To fix this we can just restart the fax services. But we have to wait for end users to alert us.
    It would be great to have a way we can setup an alert for this.

    1 vote
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    1 comment  ·  Fax Services  ·  Flag idea as inappropriate…  ·  Admin →
  17. It would be nice to be able to choose an order in which the fax lines would be used for outbound faxes. Example:- being able to set a specif

    It would be nice to be able to choose an order in which the fax lines would be used for outbound faxes.
    Example:- being able to set a specific line as primary line for outgoing faxes. If that line is busy then fall back to another line.

    1 vote
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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. Fix the installer

    I had several isues installing Faxmaker which could have been easily prevented if your installer would work properly.
    I could install the software without problems and got an success message, but it was impossible to configure.
    The points your installer should check bevore starting to install are the following:
    Check if Windows is blocking the exe. It will install anyway but does not work afterwards.
    Check if the user has the rights needed. Again it will install anyway but does not work
    And please give errormessages related to the errors.
    I got only Your Kex is invalid and searched only…

    1 vote
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    0 comments  ·  Generic  ·  Flag idea as inappropriate…  ·  Admin →
  19. Include additional details in FaxSendingStatus API

    Include additional fields in the API status.

    At a minimum include: CallDuration.
    It would also be nice if you would include 'WhenSent' so we know when it was actually completed vs when it was submitted to the queue.

    We need this to create our own internal billing functionality.

    1 vote
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    0 comments  ·  Generic  ·  Flag idea as inappropriate…  ·  Admin →
  20. Native T.38 support

    Please develop a native T.38 fax modul for Faxmaker. All thirdparty Option (XCAPI, Diva etc.) are not realy simple to config.

    1 vote
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    0 comments  ·  Fax over IP  ·  Flag idea as inappropriate…  ·  Admin →
    Reviewed  ·  William England responded

    This was on the plans at a point, however the ground Xcapi and others have covered in this area required more than just native support.

    Will need to be addressed at a different level.

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