Allow admins to set out of office message
Right now the user needs to login to web mail to set the out of office message. There are several occasions where the user is already away from a computer and wants their out of office message set. Also some users would just prefer to have an admin set it to make sure it's done correctly.
This is a good idea, but not something we will deliver for a while. It is on the backlog, so it is not lost, but now you can use your votes for other features.
Patrick Helm commented
This is something we encounter a lot. As a client's IT admin, it would be great to be able to set this en mass from checkboxes for holiday periods.
I understand we COULD do this by message filters now also. Is this the recommended way?
Roman Baumer commented
This is the most often Kerio request which I've got asked by my users.
Please add this to your implementation plan!
David Roff commented
We have to edit the filter.siv per user to set the out of office when they are ill, or have an unexpected absence. It done so often, they we are thinking on writing a script to ease the pain, ridiculous for an enterprise email solution.
You can configure auto-reply option for any user in Microsoft Exchange - its is expected behaviour for administrators.
The release history for Kerio Connect, always seems to be in favour of the webmail client, kerio connect internals and the administration rarely gains any features which is disappointing.
Not everyone has the ability to login and set one (hospitalised, out of action, in a country like China where Internet is "interesting" ;) ) add to that not everyone now has Activesync since it's an optional (paid) extra.
It's now technically possible to do this using the message filters (Setting > Message Filters) however Kerio in their infinite wisdom have limited the amount of text you can enter into this field making it next to useless for all but a bounce message.
Why can't the users just login to webmail and do it there, or if they're running one of the recent versions of iOS, they can do it from their iPhone or iPad. It's in the Exchange ActiveSync account settings.
Jacek Badziak commented
Agree. This would be a great solution. At this very moment we've developed our own internal php based webpage which allows admins to set OOO messages (by editing the filter.siv file in appropriate users's folder) but I strongly support this idea of having that functionality natively supported by KERIO.
Dan Altheimer commented
Our company would definitely like to see this as well along with Markus Arnoldi suggestions of a template that would put in variables for name, phone/fax, etc etc. Just today, our company had to very expectantly close our office due to flooding in the area and not all employees and managers were able to set their out of office message, and not all employees have access to the web mail console outside the office. This would be incredibly beneficial.
Markus Arnoldi commented
Management would like to have a consistent look of Out of office replys (corporate identity / design):
Add an API method to add/set/activate an out of office message.
Furthermore a template with variables for name, phone/fax numbers of the employee would be very nice, so that you have a company wide out of office reply which looks consistent.
Possible configuration for only text, RTF and html Out of office Replys please.
Michael Ott commented
Absolut ACK! Das ist ein absolutes "Must have"!
Rolando Zavala commented
I am asked monthly if I can change someone's out of office message or status. It would be nice to be able to do this without resetting someone's password.
Frank Stollenwerk commented
Wenn ein Mitarbeiter unseres Unternehmens eine Krankmeldung schickt, müsste es dem Administrator in unserem Hause möglich sein für diesen Mitarbeiter (ohne Kenntnis dessen persönlicher Zugangsdaten) eine Abwesenheitsnotiz für dessen E-Mail Konto einzustellen. Lt. unserem Fachhändler und dem Distributor für Deutschland gibt es eine solche Möglichkeit nicht. Das bedeutet, dass E-Mails an den Mitarbeiter gänzlich unbeantwortet bleiben und die E-Mail Sender nicht über dessen Abwesenheit informiert werden können.
Das ist für uns ein sehr unbefriedigender Zustand.
Die Weiterleitung ist für uns auch keine Lösung, da dies aus datenschutzrechtlichen Gründen (persönliche Mails nicht ausgeschlossen) nicht möglich ist.
Gibt es hier von Ihrer Seite einen Lösungsansatz bzw. eine Möglichkeit ein solches Feature zukünftig zur Verfügung zu stellen?
I need it!
If my German is up to scratch i think what you want is here:
Andreas Mahnke commented
Ich würde als Admin gerne die Abwesenheitsnotiz für Anwender aktivieren können - es wird gerne mal vergessen ! Wenn möglich mit der Möglichkeit, die Abwesenheitsnotiz des Anwenders auch zu editieren und anzupassen.
Sometimes we get employees who go on holiday and forget to set one!
NVest Holdings commented
Yes please. In our company we have set a "surchage" for modifying and enabling your OOO rules. We get asked almost daily to do this.
One way of doing it without changing the users password is to go into the mail store (Windows) and alter the sieve filter file manually. It would be MUCH easier and should be really easy to implement under the management interface, perhaps where you edit the account, to allow for an OOO option with just plain text. You have already added the start and end date, as admin, we just need to be able to get to it.
Christian Steinert commented
In case of illness the admin needs to set the users ooo-message. The current way i solve this is to reset the users password, log into his webmail and activate the ooo-message. But there are at least two major problems following:
1st: i abuse our internal laws of data privacy
2nd: i need to ask the user to set his own password again when he is back in office to get his outlook work with the registered password again
therefor it is really required to have this option in the admin-console.
even our former mailserver (KEN!4) has had this functionality.
Chris Ross commented
Or when a person is let go or quits and you want the notification to say that they are no longer with the company as well as forward the email to someone else.
Toby Henderson commented
Also we should be able to delegate department managers to allow them change Out of office messages for their group of users